Welcome to Our Practice

The surgery website is the most effective way of giving our patients access to help and the latest information 24 hours a day, seven days a week. It contains complete information about all the services we offer. It also details how the practice is organised and introduces our doctors, other clinical and administrative staff and describes their various responsibilities.

CORONAVIRUS

Dear Patients,

In this current COVID-19 pandemic your safety is our first and foremost priority.

We have changed the way we work in order to protect you and the most vulnerable people in our families and communities - please click on the Coronavirus update link for more details of the changes at the surgery.

Coronavirus Update

If you require a repeat prescription this should be requested in the usual way by coming to the surgery to drop it off - we cannot accept repeat requests over the phone. 

We will not be providing letters for face mask exemptions. Please visit the website link below for more information on the requirement for wearing face coverings: 

https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings

In spite of increased capacity, our phone lines are often stretched to the point that doctors cannot ring out of the surgery. This also makes it difficult to keep our phone lines free for those who cannot contact us by any other means (for example if they are frail, elderly or facing any form of disability).

If your problem needs an on-the-day response you should call the surgery at 8am. 

If your problem does not need an immediate response you could use e-consult as this is the most straightforward way that the GP's can look in depth at your complaint in the context of your medical background. 

FACE COVERING

NHS England » NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings

LMC Notice for patients 

BLOOD TESTS

There is currently a global shortage of some equipment used for taking blood tests, which is having a significant impact on the number of blood tests that we can do.

Anyone who needs a blood test for urgent health problems will still get one. However, where it’s safe to do so, we may ask you to attend for a test at a later date, or your appointment may be rescheduled.

If you are booked in for a blood test or are waiting for one, you may receive a text message or email cancelling the appointment. The GP's are reviewing all patients who have a blood test booked to see if they are urgently required. If it is assessed to be urgent you will receive a new appointment. If you feel your blood test is urgent or you are not sure and want to talk to someone please contact the practice.

Given the nature of the shortage, we may not be able to give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, you will get a test. We apologise for any inconvenience this has caused.

 

 

 

 

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