The surgery website is the most effective way of giving our patients access to help and the latest information 24 hours a day, seven days a week. It contains complete information about all the services we offer. It also details how the practice is organised and introduces our doctors, other clinical and administrative staff and describes their various responsibilities.

In spite of increased capacity, our phone lines are often stretched to the point that doctors cannot ring out of the surgery.  T…

The surgery website is the most effective way of giving our patients access to help and the latest information 24 hours a day, seven days a week. It contains complete information about all the services we offer. It also details how the practice is organised and introduces our doctors, other clinical and administrative staff and describes their various responsibilities.

In spite of increased capacity, our phone lines are often stretched to the point that doctors cannot ring out of the surgery.  This also makes it difficult to keep our phone lines free from those who cannot contact us by other means for example if they are frail, elderly or facing any form of disability.

If your problem needs on the day response you should call the surgery at 8am.

If your problem does not need an immediate response you could use e-consult as this is the most straightforward way that the GP's can look in depth at your complaint in the context of your medical background. 

Here are four ways to seek healthcare advice:

1. Visit your GP practice website and complete a confidential online form during normal opening hours to request advice or treatment. You will receive a response as soon as possible, usually within two working days. Online forms should not be used for very urgent medical problems. 
2. Call your practice to arrange an appointment. You will usually be assessed by a health professional or a member of the practice team on the telephone first, with face-to-face care arranged if clinically needed. If you have a preference about how to access care you can discuss it with your practice.
3. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice nhs.uk
4. Download the NHS App to order repeat prescriptions and get health advice

All calls to and from the practice will be recorded for monitoring and training purposes