Patients’ Rights and Responsibilities
At our practice, the relationship between the surgery and our patients is founded on trust, mutual respect, and open communication. This partnership is essential to delivering high-quality medical care and promoting your overall health and well-being.
To support and sustain this important relationship, we encourage patients to be aware of their rights and responsibilities when accessing our services.
Respect and Dignity: You have the right to be treated with respect, dignity, and without discrimination regardless of your background or circumstances.
Confidentiality: Your medical information will be kept confidential and shared only with those involved in your care, except where the law requires otherwise.
Access to Care: You have the right to access healthcare services promptly and fairly.
Information: You should receive clear, accurate, and timely information about your health, treatment options, and the practice’s services.
Involvement: You have the right to be involved in decisions about your care and to give informed consent before any treatment.
Feedback: You have the right to provide feedback or raise concerns about the services you receive without fear of discrimination or reprisal.
Respect for Staff and Others: Please treat our staff and other patients with respect and courtesy.
Providing Accurate Information: To help us give you the best care, please provide complete and accurate information about your health and medical history.
Attending Appointments: Please attend scheduled appointments or inform us promptly if you need to cancel or reschedule, so others can benefit from the time slot.
Following Medical Advice: We encourage you to follow the treatment plans and advice provided by your healthcare professionals.
Respecting Practice Policies: Please adhere to our practice’s rules and policies designed to keep everyone safe and comfortable.
Feedback and Communication: Share your feedback with us to help improve services and communicate openly about your health concerns.
We believe that by working together and respecting these rights and responsibilities, we can provide the best possible care for you and the entire community.
If you have any questions about your rights or responsibilities, please do not hesitate to contact us.